Shipping policy

Shipping Policy

Welcome to Durango Outdoor Exchange! We strive to provide the best shipping experience for our customers. Please review our shipping policy to understand how we handle the delivery of your orders.

General Shipping Guidelines:
- We offer standard, ground shipping via USPS or UPS for most items in our store.
- Orders are processed and shipped within 1-3 business days.
- You will receive a confirmation email with tracking information once your order has been shipped.

Shipping Rates:
- We charge a base rate of $12.95 for most orders. 
- Shipping rates for orders that exceed standard size and weight limits may incur additional charges. The exact cost will depend on the dimensions and weight of your order.

Oversized Items:
- Please note that we do not offer shipping on select oversized items due to logistical constraints. These items will be clearly marked on their product pages.
- For oversized items that can be shipped, additional shipping fees may apply. The exact cost will depend on the size and weight of the item.

Additional Shipping Fees:
- Orders that exceed standard size and weight limits may incur additional shipping charges.
- The additional fees will be calculated at checkout based on the dimensions and weight of your order.
- If your order requires special handling or expedited shipping, additional fees may apply. You will be notified of these charges before your order is processed.

Delivery Times:
- Delivery times depend on the shipping method selected and the destination of the order. Standard delivery typically takes 1 to 5 business days depending on the delivery destination address. We ship all items from our store in Durango, CO. 

International Shipping:
- We do not offer international shipping. 

Order Tracking:
- Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment.

Lost or Damaged Packages:
- If your package is lost or damaged during transit, please contact our customer service team at 970-309-3787 or email us at consignment@durangooutdoorexchange.com within 7 days of the expected delivery date.
- We will work with the shipping carrier to resolve the issue and ensure you receive your order.

Out of Stock and Unavailable Items:

• Some products may be out of stock or unavailable for shipping. If we are unable to fulfill your order, we will notify you as soon as possible.
• In the event that a product cannot be fulfilled, your order may be canceled, and you will be refunded in full.

Contact Us:
- If you have any questions or concerns regarding our shipping policy, please contact our customer service team at [insert contact information]. We are here to help!

Thank you for shopping with Durango Outdoor Exchange. We appreciate your business and look forward to serving you!

Durango Outdoor Exchange